Privacy Policy

Effective date: 14 September 2026. This Privacy Policy explains how CineQ Pro collects and uses personal information when you browse our website, create an account, place an order, download a digital product, or contact support.

Who we are

CineQ Pro is an online digital-products and creative-services store. In this policy, “CineQ Pro”, “we”, “our”, and “us” refer to the operator of cineqpro.com.

Information we collect

• Identity and contact data: name, email address, phone number, billing address, city, state, country and PIN code.
• Order and account data: products purchased, order status, account details, coupons, download permissions and download activity.
• Payment data: payment method, transaction reference and payment status. Card, UPI and net-banking credentials are processed by the payment provider and are not stored by CineQ Pro.
• Technical data: IP address, browser/device information, cookie identifiers, security logs and pages used during a session.
• Support and service data: messages, project requirements and files or information you choose to send for customer support or creative services.

How we use information

• To process payments, fulfil orders and provide digital-download access.
• To create and maintain customer accounts and order history.
• To send transactional emails such as order confirmations, receipts and download notices.
• To answer support requests and deliver requested creative services.
• To prevent fraud, abuse, unauthorised access and technical problems.
• To maintain accounting, tax and legal records and enforce our terms.
• To improve website reliability, usability and product information.

Promotional communication will be sent only where permitted and may be stopped by contacting us.

Cookies and essential storage

WordPress and WooCommerce use essential cookies to operate the cart, checkout, account login, security and session features. These cookies are necessary for the store to work. If optional analytics or advertising tools are added in the future, this policy and any required consent controls will be updated before they are used.

Who receives information

We share only the information needed with service providers that help run the store, including payment processors such as Razorpay, website hosting and security providers, email-delivery services, and contractors used for a service you request. Information may also be disclosed where required by law, regulation, court order, or to protect users and the website. We do not sell personal information.

Retention

Order, payment-reference and accounting records are retained for as long as reasonably required for fulfilment, support, fraud prevention, tax, accounting and legal obligations. Account and support information is retained while it remains useful for the service or until a valid deletion request is completed, subject to records we must keep.

Security

We use access controls, HTTPS, trusted payment processing, backups and reasonable administrative and technical safeguards. No internet service can guarantee absolute security, so customers should protect their account credentials and contact us promptly about suspicious activity.

Your choices and rights

You may ask to access, correct or erase personal information, withdraw consent where consent is the processing basis, or raise a concern. Some information may be retained when required for legal, security, accounting or order-dispute purposes. Requests should include enough information to verify the relevant account or order.

Children

The store is not intended for children to purchase independently. A parent or lawful guardian should supervise any purchase made for a minor.

Policy updates

We may update this policy when our services, vendors or legal requirements change. The effective date at the top will identify the current version.

Privacy enquiries