Refund & Cancellation Policy

Effective date: 24 August 2026. CineQ Pro mainly supplies digital products and creative services. Please review the product description, software requirements, device limits and delivery terms before paying.

Digital products

Because downloadable or electronically delivered products cannot normally be returned after access is supplied, change-of-mind refunds are not available once a download link, activation, account access, key or other digital benefit has been delivered.

When a refund may be considered

Contact us within 7 calendar days of purchase if:

• payment was captured more than once for the same order;
• payment succeeded but the purchased digital product was not delivered;
• the supplied file is corrupt or inaccessible because of an error under our control and we cannot provide a working replacement;
• the item delivered is materially different from the product ordered; or
• an unauthorised transaction is reported and can be reasonably verified.

We may first troubleshoot the issue, resend access, replace a defective file or correct the order. A refund is considered when a reasonable remedy cannot be provided.

Non-refundable situations

• Change of mind after digital access or download permission is supplied.
• Incompatibility where the required software, format, system or device limitation was stated on the product page.
• Failure to download within the available period when access was correctly supplied.
• Problems caused by sharing credentials or files, violating usage restrictions, or using a third-party service contrary to its applicable terms.
• Requests made without adequate order information or outside the stated request period, except where consumer law requires otherwise.

Creative-service cancellations

A service order may be cancelled for a full refund before work has started. After work begins, any refund will reflect work already completed, non-recoverable costs and files already delivered. Custom or approved work is not refundable solely because of a later change of preference, but genuine defects will be reviewed against the agreed brief.

Refund processing

Approved refunds are returned to the original payment method. CineQ Pro normally initiates an approved refund within 5 business days; the bank or payment provider may take additional time to display it. Transaction charges that a provider does not return may be excluded where permitted by law.

How to request help

Send the order number, purchase email, product name and a clear description or screenshot of the problem. Do not send card, UPI PIN, OTP or banking passwords.